Requesting help or a refund
Contact mark.ibram@seismarque.co.uk with your order reference, application name and a description of the issue.
We will always endeavor to ensure any purchase meets expectations and will correct any errors brought to our attention with free fixes/updates.
In the event that we cannot fix the problem we will refund you licence fee in full. A credit will automatically be applied to your credit card or original method of payment, within 14 days.
This policy does not limit rights that apply where digital content is faulty, misdescribed or otherwise fails to meet legal requirements
Digital downloads
Where consumer cancellation rights apply, the right to cancel may end once digital supply starts only if the required express consent, acknowledgement and contract confirmation have been obtained.
Last reviewed: October 2026.